Every part of Vertask reports on itself. Ticket aging, SLA compliance per client, agent performance, asset lifecycle, contract budget variance — filter it, then export it to CSV or Excel.
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Stop exporting raw rows and rebuilding the same pivot every month. The reports you actually need already exist, already filtered by permission.
A per-client SLA scorecard for the quarterly review, asset age for the refresh budget, budget variance for the finance meeting, breach detail for the awkward one.
Every report exports with the filters it was run under recorded alongside it, so the numbers are reproducible when someone asks where they came from.
Fifty-six across four areas: 15 on tickets (aging, SLA compliance, first response, agent performance, reopened, busiest hours), 18 on projects (health, throughput, blocked tasks, time tracking, portfolio dashboard), 13 on assets (lifecycle, warranties, unassigned, ownership changes, Intune compliance) and 10 on contracts (expiration schedule, spend, budget variance, pending approvals).
Yes. Ticket reports export to CSV and Excel; asset, project and contract reports also export to PDF. Every export carries the filters it was generated with, so a figure can always be traced back.
No. Reports are scoped by the same permissions as the rest of the product — an agent restricted to certain assets or projects sees only those in the reports too.
Yes. Filter by billing audience to get that client alone, including the SLA scorecard showing ticket volume, response and resolution compliance, average times, breaches and hours logged.