Fifty-Six Reports You Do Not Have to Build
Every part of Vertask reports on itself. Ticket aging, SLA compliance per client, agent performance, asset lifecycle, contract budget variance — filter it, then export it to CSV or Excel. Reports are part of the Pro plan.
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The number is always a day late
The question arrives before the answer can
Someone asks how last quarter went and the honest reply is "give me until Thursday" — because nothing that answers it exists yet.
Every month rebuilds the same spreadsheet
Export the rows, paste them in, fix the dates, rebuild the pivot that broke. Identical work, every time, and it is nobody's actual job.
Last quarter's figure cannot be reproduced
The number is in a slide. What was filtered to produce it is in somebody's memory, so when it is challenged there is no way to check it.
Answers without a spreadsheet
Stop exporting raw rows and rebuilding the same pivot every month. The reports you actually need already exist, already filtered by permission.
Built for the conversations you have
A per-client SLA scorecard for the quarterly review, asset age for the refresh budget, budget variance for the finance meeting, breach detail for the awkward one.
Export in one click
Every report exports with the filters it was run under recorded alongside it, so the numbers are reproducible when someone asks where they came from.
What's included with Pro
Frequently asked questions
Are reports included on the free plan?
No. Reports are a paid feature: all fifty-six are part of the Pro plan at $12 per agent per month, and none are included on the free plan. The help desk itself is free for two agents with unlimited tickets, so you can start there and upgrade when you need the numbers.
What reports are included?
Fifty-six across four areas: 15 on tickets (aging, SLA compliance, first response, agent performance, reopened, busiest hours), 18 on projects (health, throughput, blocked tasks, time tracking, portfolio dashboard), 13 on assets (lifecycle, warranties, unassigned, ownership changes, Intune compliance) and 10 on contracts (expiration schedule, spend, budget variance, pending approvals).
Can I export them?
Yes. Ticket reports export to CSV and Excel; asset, project and contract reports also export to PDF. Every export carries the filters it was generated with, so a figure can always be traced back.
Do agents see data they should not?
No. Reports are scoped by the same permissions as the rest of the product — an agent restricted to certain assets or projects sees only those in the reports too.
Can I report on one client for a review?
Yes. Filter by billing audience to get that client alone, including the SLA scorecard showing ticket volume, response and resolution compliance, average times, breaches and hours logged.