All-in-One Ticketing, Helpdesk, and Project Management Solution

Maximize productivity and minimize hassle with our all-in-one ticketing, helpdesk, and project management platform. Easily track and manage support tickets, knowledge base articles, assets, contracts, and project tasks with our user-friendly tools.
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Features

Stay Organized

Streamline your documentation, project task management, IT ticketing system, help desk, projects and more.

Assets, Clients, Groups and Sites

Manage documentation on your clients, assets and remote offices.

Contract Renewals

Keep track of your contracts and set reminders on upcoming renewals.

Knowledge Base

Enable the built-in knowledge-base to keep documentation, training material, knowledge transfer and more.

Projects

Link multiple tasks under a project so everyone can see the bigger picture.
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Additional Features

  Reminders

Get reminders when tasks and tickets are overdue or comes off hold.

  Access Control

Control exactly what each agent has access to.

  Self-service Portal

Allow your clients to manage their requests and see what assets are assigned to them using a simple portal.

  Free Version

Use our ticketing system free forever, or modify your subscription at any time.

  Email Notifications

Receive notifications when tickets are assigned and updated.

  Clone

Quickly clone a task/request to reduce data entry on similiar tasks.

  Canned Responses

Store frequently used responses to save time later.

  Service Level Agreement (SLA)

Set predefined due dates for tasks that belong to an entity (billing audience).

  Export Knowledge Base

Quickly export KB entris to a pdf to share via other channels.

  Support feedback

Allow clients to rate their support using a 5 star rating system when ticket closes.

  Scheduled tasks

Configure repetive tasks, like daily checklist or preventive maintenance tasks.

  Task Templates

Save frequently created tasks as a template to reduce repetitive data entry.

  More

Vertask ticketing system offers many additional features to help keep you on track and organized.

 

Simple Pricing

Free for two agents, or $5.00 per agent for larger groups.

Note: There are no limits on clients.