Get reminders when tasks and tickets are overdue or comes off hold.
Control exactly what each agent has access to.
Allow your clients to manage their requests and see what assets are assigned to them using a simple portal.
Use our ITticketing system free forever, or modify your subscription at any time.
Receive notifications when tickets are assigned and updated.
Quickly clone a task/request to reduce data entry on similiar tasks.
Store frequently used responses to save time later.
Set predefined due dates for tasks that belong to an entity (billing audience).
Quickly export KB entris to a pdf to share via other channels.
Allow clients to rate their support using a 5 star rating system when ticket closes.
Configure repetive tasks, like daily checklist or preventive maintenance tasks.
Save frequently created tasks as a template to reduce repetitive data entry.
Forward emails requests from clients stright to the ticketing system.
Vertask IT ticketing system offers many additional features to help keep you on track and organized.
Connect with third party apps and services with out IT ticketing system
Sync all your azure users with Vertask and invite them to the client portal
Sync your assets from LogMeIn Central to add to tickets and create documentation.
Allow your users to create a support request from your website with our plugin.
Free for two agents, or $9.00 per agent for larger groups.
Note: There are no limits on clients.