All-in-One Helpdesk Ticketing, Project and Task Management Solution

Keep track of your tasks and to-do's, manage support tickets, knowledge base articles, assets, contracts, and project tasks with our user-friendly solution.
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Features

Stay Organized

Streamline your documentation, project task management, IT ticketing system, help desk, projects and more.

Simple Ticketing System & Task Management

Quickly create tasks for yourself or team members and decide if to include clients and supporting info.

Contract Reminder

Our simple contract management tool lets you keep track of your contracts and set reminders on upcoming renewals.

Knowledge Base Tool

Our simple knowledgebase tool lets you keep your documentation, training material, knowledge transfer and organized.

Projects

Link multiple tasks under a project so everyone can see the bigger picture.
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Additional Features

  Reminders

Get reminders when tasks and tickets are overdue or comes off hold.

  Access Control

Control exactly what each agent has access to.

  Self-service Portal

Allow your clients to access a simplified portal to manage or create new requests and access shared knowledge base entries.

  Free Version

Use our ticketing system free forever, or modify your subscription at any time.

  Email Notifications

Receive notifications when tickets are assigned and updated.

  Clone

Quickly clone a task/request to reduce data entry on similiar tasks.

  Canned Responses

Store frequently used responses to save time later.

  Service Level Agreement (SLA)

Set predefined due dates for tasks that belong to an entity (billing audience).

  Export Knowledge Base

Quickly export KB entris to a pdf to share via other channels.

  Support feedback

Allow clients to rate their support using a 5 star rating system when ticket closes.

  Scheduled tasks

Configure repetive tasks, like daily checklist or preventive maintenance tasks.

  Task Templates

Save frequently created tasks as a template to reduce repetitive data entry.

  More

Vertask ticketing system offers many additional features to help keep you on track and organized.

 

Simple Pricing

Free for two agents, or $5.00 per agent