The AI help desk assistant that actually does the work
Most AI help desk software summarises a ticket and stops. Insight AI takes the next step — it creates, assigns, updates and closes tickets, and handles assets, contracts and your knowledge base too, all in plain English and never outside your own permissions.
Try Insight AI Free See PricingFree plan No credit card Works on day one
Ask for an outcome, not a search result
You describe what you want to be true. Insight AI works out which records to touch, does it, and reports back.
It executes
“Close every ticket on the Dallas rollout and note the cutover date.” It finds them, closes them and comments — one instruction, not twenty clicks.
It works across modules
Tickets, assets, clients, contracts, properties, projects and the knowledge base are one workspace to it — so “What laptop belongs to Jane Doe, and what were the most recent tickets on it?” is a single question.
Ask it to Improvise
If your documentation is lacking, use Insight to quickly generate documented solutions. “Create a KB article on how to reset a password in Active Directory” is a single request.
What you can ask it to do
From IT ticketing to asset management — 195 actions across 15 areas of Vertask. A sample of each:
Tickets & SLAs
- Create, update and close tickets
- Apply one change-set to many tickets at once
- Post and delete comments
- Read SLA state — due, breached or paused
- One-call summary of what needs attention today
Contracts
- Create and update contracts
- Approve or sign as a stakeholder
- Create renewal tasks and check expiry
- Set billing period and budget figures
- Attach documents and run contract reports
Assets
- Create, update and retire assets
- Assign an asset to a client
- Build and manage asset groups
- Tag devices in bulk
- Look up an asset by name, serial or owner
Properties
- Create and update properties
- Read a property health score
- Manage tenants and their roles
- Attach documents and photos
- Link contracts and inspections to a site
Knowledge Base
- Full-text search with relevance scoring
- Draft new sections and pages
- Update existing articles
- Publish to the client portal
- Manage section permissions and tags
Projects, Kanban & more
- Projects, phases and assignments
- Kanban columns and cards
- Workbooks — the full checklist builder
- Clients, client groups and portal invites
- Audiences, SLAs, business hours and tags
Powerful, and still under your control
It can change real data in bulk, so you stay in charge of how far it goes.
It cannot exceed your permissions
Insight AI calls the same authenticated endpoints as the public REST API, over a signed internal token, and every normal permission check still runs. If your account cannot close that ticket or see that contract, neither can the assistant.
You approve anything big
Deletes, merges, bulk updates, portal invites and publishing to your client portal never run on the AI’s say-so. It shows a Confirm / Cancel card listing exactly what will change, and nothing happens until you click.
Bulk changes in one sentence
“Move every open printer ticket to Tom and set them to high priority.” It finds them all and updates them in one pass — no ticking boxes page by page.
It remembers what you are working on
Say “close it” or “extend that by a year” and it resolves the reference from the records already on the table, instead of asking you to repeat an ID.
Included on every plan
Every plan gets the full set of 195 actions. Upgrade when your team starts leaning on it harder.
Free
- All 195 actions
- 24 requests per agent, per day
- Works across every module
Pro
- Unlimited requests
- Room for bigger requests
- Follows longer conversations
Insight Pro ADD-ON
- Our most capable AI
- ~5× more room per request
- Best for complex, multi-step jobs
Where small IT teams save the most time
The repetitive IT admin that eats your week, handled from one plain-English request.
Morning triage
“What needs attention today?” returns the tickets that are due, breached or waiting on you in one answer — no building a filtered view first.
New starter onboarding
“Open an onboarding ticket for Sam, assign them the spare ThinkPad and add them to the Finance group.” One request, three records updated.
Contract and licence renewals
“Which contracts expire in the next 60 days? Create a renewal task for each.” No more surprise auto-renewals.
Writing up the fix
“Turn the fix on this ticket into a knowledge base article.” It drafts the page; you publish it when it reads right.
Frequently asked questions
Can Insight AI do anything I could not do myself?
No. Every action runs through the same authorization path as the public API, so the assistant inherits exactly your permissions — no more. An agent who cannot delete tickets cannot ask the AI to delete one either.
Is Insight AI a real AI ticketing system, or just a chatbot?
It acts. Of its 195 actions, 113 change data — creating, assigning and closing tickets, updating assets, approving contracts, drafting knowledge-base pages. The other 82 look things up for you.
Do I need to learn commands or write special prompts?
No. Type what you want the way you would ask a colleague — “reassign Priya’s open tickets to Tom” — and it works out which records to change. Follow-ups like “close it” work too, without repeating an ID.
Is AI help desk software worth it for a small IT team?
Small IT teams lose hours a week to admin — logging tickets, updating asset records, chasing renewals, writing up fixes. Insight AI does that admin from a single plain-English request, so your team spends its time on the IT work itself.
What do I get on the free plan?
Every agent gets 24 Insight requests per day, with the full action set. Pro removes the daily cap, and the Insight Pro add-on unlocks our most capable AI for bigger, multi-step jobs.