Knowledge Base for Training and Documentation
One of the biggest challenges helpdesks face is the ever-evolving world of tech and having to support a wider variety of tech compared to any other time in the past. Tie that to a few changes in staff along the way, and you have a real recipe for losing much in the form of knowledge transfer.
And what better place to keep that Knowledge Base?
Vertask allows agents to create knowledge base entries and documentation on the things they're responsible for or knowledgeable in, and quickly share it with other team members or agents. Not only is this useful in the case of knowledge transfer, but also very helpful when training.
You can use this helpdesk knowledge base tool to create documentation on assets, locations, users, and anything else you may need to remember months or years from now.
So what are you waiting for? Start creating your knowledge repository today as when you create a new account.