All-in-One Ticketing System

Image
Image

Main Features

Simple Ticketing System

Simple and efficient ticketing system helps your team resolve requests faster.

Task Management

Efficiently manage tasks, link them to projects, and keep track of your progress.

Asset & IT Ticketing System

Number one ticketing system for SMBs, with LogMeIn Central, Microsoft Entra and Intune Integration. Sync your devices and clients to easily create tickets and documentation on them.

Contract Renewals

Keep track of your contracts and set contract reminders for renewals.

Simple Knowledge Base

Powerful knowledge base system to enhance self-service and reduce time it takes to resolve tasks.

Projects

Link multiple tasks together to create a project and keep track of a bigger objective.

Insight AI

Use AI to generate content and quickly help find solutions using your tasks and knowledge base. Vertask is a simple AI knowledge base and ticketing system
Image

Additional Features

  Reminders

Get reminders when tasks and tickets are overdue or comes off hold.

  Access Control

Control what each agent has access to.

  Self-service Portal

Empower clients with a secure portal to track tasks, access the knowledge base, and more.

  Free Version

Use our simple ticketing ticketing system free forever, or grow your team with a subscription.

  Email Notifications

Receive notifications when tickets are assigned and updated.

  Clone

Quickly clone a task/request to reduce data entry on similar tasks.

  Canned Responses

Store frequently used responses to save time later.

  Service Level Agreement (SLA)

Set predefined due dates for tasks that belong to an entity (billing audience).

  Export Knowledge Base

Quickly export KB entries to a pdf.

  Support feedback

Allow clients to rate their support using a 5 star rating system when ticket close.

  Scheduled tasks

Automate repetitive tasks, like daily checklist or preventive maintenance tasks.

  Task Templates

Save a task as a template to reduce time it create and resolve a task.

  Email-to-Ticket

Forward emails requests from clients straight to the ticketing system to create a ticket.

  Task Timer

Start a timer on a task to track how much time was spent.

  More

Vertask IT ticketing system offers many additional features to help keep you on track and organized.

 
 

Simple & Affordable Pricing

Free for two agents, or $7.00 per agent.

Note: There are no limits on clients.