IT Help Desk Software for Small Business
Give staff one place to ask IT for help, and give the people who do IT a queue instead of an inbox. Free for two agents, $12 per agent after that — no seat minimum, no annual contract, no sales call.
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IT help desks are priced for an IT department you do not have
A seat minimum for a team of two
Service desk suites quote per agent and then set a floor of five or ten seats. When IT is you and a part-timer, the floor is the bill.
A year committed before you have used it
Annual billing asks you to be certain in month one. A small company changes shape faster than that, and the discount is only a discount if the fit holds.
A setup project for a ten-minute job
Workflows, categories and approval chains to configure before the first ticket is a project for a team with a project manager. Yours has a queue of requests waiting.
Priced for the team you actually have
Two agents cost nothing and a third costs $12. The free plan covers up to 100 users raising requests; Pro removes that limit. You are never paying for empty chairs.
Running the same day
Create the account, forward the IT mailbox, send staff the portal link. No implementation project and no onboarding call.
Answer the same question once
Write the printer fix and the VPN setup into the knowledge base and publish it to the portal, so the questions that arrive five times a week start answering themselves.
What's included
Frequently asked questions
Is there a minimum number of seats?
No. Two agents are free and you add more one at a time at $12 each.
How many users can we have on the free plan?
Up to 100 users can raise and track requests on the free plan, alongside your 2 agents and unlimited tickets. Pro removes that limit.
Do I have to sign an annual contract?
No. It is month to month, and there is no card on file until you choose to upgrade.
What do we get when we upgrade?
Pro is $12 per agent per month. It removes the 100-user limit and adds IT assets with Microsoft Intune sync, contracts and renewals, projects, Workbooks and reports. Nothing has to be migrated — the same account carries on.