Cloud Help Desk Software
Nothing to install, host, patch or back up. Open a browser and the queue is there — and it is there on your phone too. Free for two agents.
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Self-hosted is free until you add it up
The licence is free; the server is not
A VM, storage, backups that are actually tested and a certificate that renews on time. None of it appears on the price page, and all of it appears on yours.
The upgrade you keep postponing
Every version behind is a security note you have read and not acted on. Patching a help desk always loses to the ticket queue the help desk is holding.
It works, but only from the office
Something reachable only over the VPN is something nobody touches from a client site or a phone — so the notes get written up later, or not at all.
No server, no patch cycle
Self-hosted help desks are free until you count the VM, the upgrades and the security patching. This one has no infrastructure to own.
The queue in your pocket
Native iOS and Android apps plus Windows desktop apps, all against the same live data — useful when the work is not at a desk.
Security handled centrally
Multi-factor authentication, per-agent permission groups, audit logs and a client IP firewall are part of the platform rather than your maintenance backlog.
What's included
Frequently asked questions
Where is the data hosted?
Vertask is a hosted, multi-tenant cloud service — you do not run any infrastructure. Each account's data is scoped to that account.
Is there a self-hosted version?
No. If self-hosting is a hard requirement, an open-source help desk is the better fit — the trade is that you own the upgrades and the patching.
Are there mobile apps?
Yes — iOS and Android, plus Windows desktop apps for agents and for the client portal.