Nothing to install, host, patch or back up. Open a browser and the queue is there — and it is there on your phone too. Free for two agents.
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Self-hosted help desks are free until you count the VM, the upgrades and the security patching. This one has no infrastructure to own.
Native iOS and Android apps plus Windows desktop apps, all against the same live data — useful when the work is not at a desk.
Multi-factor authentication, per-agent permission groups, audit logs and a client IP firewall are part of the platform rather than your maintenance backlog.
Vertask is a hosted, multi-tenant cloud service — you do not run any infrastructure. Each account's data is scoped to that account.
No. If self-hosting is a hard requirement, an open-source help desk is the better fit — the trade is that you own the upgrades and the patching.
Yes — iOS and Android, plus Windows desktop apps for agents and for the client portal.