The IT Help Desk Built for Small Teams
Staff send requests the way they already do. Your team works them from one queue, every laptop syncs in from Microsoft Intune, and when budget time comes the numbers are already there.
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Internal IT is measured on what it can show
Requests arrive by whatever channel is nearest
A chat message, a corridor conversation, a tap on the shoulder. All of it is real work and almost none of it is written down anywhere.
You cannot prove what the team absorbed
At budget time the honest answer to "what did you handle?" is a shrug, which is a weak position to be in when headcount is being decided.
The asset list is a spreadsheet nobody trusts
It was right the week someone built it. Since then laptops have been swapped, re-imaged and handed to new starters — and the cyber-insurance form wants an answer by Friday.
Requests in, from wherever staff send them
Forward your IT mailbox and every email becomes a ticket. Staff can also raise and track requests in a passwordless portal — no new password to forget.
Every device, already filled in
On Pro, devices sync from Microsoft Intune on a schedule you set, with compliance, encryption and OS build, and link themselves to the person using them.
Numbers for the budget meeting
On Pro, ticket aging, SLA compliance and agent workload export to CSV or Excel — a record of what IT absorbed, ready the day you are asked.
What's included
What a small IT team actually runs
The four jobs that fill the week, in one place. Ticketing, the staff portal, the knowledge base and SLAs are on the free plan; device sync, Workbooks and reports are part of Pro.
Staff requests
- Forward your IT mailbox and every email becomes a ticket
- Staff raise and track requests in a passwordless portal
- Publish how-to articles to the portal so the easy ones answer themselves
- Canned responses for the questions you answer every week
- Due dates and live SLA badges on every ticket
Devices that keep themselves current (Pro)
- Devices and staff sync from Microsoft Entra ID and Intune on a schedule you set
- Compliance state, encryption and OS build on the asset record
- Each device links itself to the person it is assigned to
- Force an Intune sync or a full Defender scan from the asset
- Warranty dates and a full ownership history on every device
New starters and leavers
- Free IT onboarding and offboarding checklist templates to start from
- Task templates carry their checklists, so steps are not skipped
- Recurring tasks for the jobs that come round every month
- Staff removed from Entra are disabled in the portal automatically (Pro)
Proof of work (Pro)
- Ticket aging and reopened tickets
- SLA compliance scorecard with breach detail
- Agent performance and workload
- Asset age, warranty expiry and ownership changes
- Export any report to CSV or Excel
Frequently asked questions
Is this overkill for a one-person IT department?
No. The free plan covers two agents, up to 100 users and unlimited tickets, so a small organisation can run the help desk, staff portal and knowledge base without paying. Upgrade to Pro when you want Intune device sync, reports or more than 100 users.
Can employees submit tickets without an account?
Yes — the portal uses passwordless email sign-in, so staff can raise and track requests without another password to manage.
Do I have to add staff by hand?
No. On Pro, connect Microsoft Entra ID and staff sync in with their name, email, job title and office on a schedule you choose. People removed from Entra are disabled automatically, unless you turn that off.
Does it replace Intune?
No. Intune manages the devices; Vertask reads from it so each device has an owner, a ticket history and a warranty date in the same place as the work. There is no agent to install and no remote monitoring.