Help Desk & Asset Tracking for Internal IT
Give employees an easy way to get help and give your team one place to run it — tickets, a knowledge base, device inventory synced from Entra/Intune, SLAs and, on Pro, the reports leadership asks for.
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Internal IT is measured on what it can show
Requests arrive by whatever channel is nearest
A chat message, a corridor conversation, a tap on the shoulder. All of it is real work and almost none of it is written down anywhere.
You cannot prove what the team absorbed
At budget time the honest answer to "what did you handle?" is a shrug, which is a weak position to be in when headcount is being decided.
Nobody agrees what IT actually owns
The printer, the door badges, the reporting tool somebody bought — ownership is settled per incident, argued each time, and never written down.
Easy for employees, structured for you
A simple request portal for staff on top of ticketing, categories and SLAs that keep your team organized.
Know every device
Sync users and devices from Microsoft Entra/Intune so your inventory stays current without spreadsheets.
Reports leadership wants
Aging, volume, SLA compliance and agent-performance reports on the Pro plan — export-ready for the numbers you get asked for.
Frequently asked questions
Is Vertask only for MSPs?
No. In-house IT teams use it as an internal help desk with employee ticketing, a knowledge base, device inventory and, on Pro, SLA reporting.
Can employees submit tickets without an account?
Yes — the portal uses passwordless email sign-in, so staff can raise and track requests without another password to manage.