Projects That Live Next to Your Tickets

Group work under a project, break it into phases, set dependencies, run a kanban board, and track health and hours — without leaving the tool your service desk already runs on.

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Phases & dependencies

Structure a project into phases and set which tasks block which, so the plan is clear and the order is enforced.

Kanban & list views

Drag work across a board or work it as a list — the same tasks, the view that fits the moment.

Health & time rollup

See at a glance whether a project is on track, behind or complete, with hours logged rolled up per member.

Frequently asked questions

Is project management separate from tickets?

No — projects group your existing tasks/tickets, so the same work shows up on your board and in the project, with no double entry.

Does it have a kanban board?

Yes. Projects (and the main task list) have a drag-and-drop kanban board with phases, plus dependencies and a health rollup.

One platform for the whole IT operation

Vertask is far more than a ticket queue. Here's everything you can run in one place — no bolt-on subscriptions.

Service Desk
  • Ticketing & email-to-ticket
  • Kanban & list views
  • SLAs — response, resolution & business hours
  • Recurring & scheduled tasks
  • Canned responses
  • Time tracking & timers
  • Private internal notes
  • Attachment OCR search
IT Assets
  • Sync from Entra/Intune & LogMeIn
  • Asset groups & types
  • Installed programs
  • Lost & found
  • Manufacturers catalog
  • CSV import
Clients & Portal
  • White-label passwordless portal
  • Client groups & categories
  • Satisfaction ratings
  • Per-client IP firewall
  • Billing audiences (bill-to)
Contracts
  • Contracts & renewals
  • Renewal reminders
  • Documents & versions
  • Budget & billing period
  • Per-contract permissions
Properties & Facilities
  • Property & site records
  • Contacts & roles
  • Leases
  • Inspections
  • Linked contracts & assets
  • Property health score
  • Files & photos
Projects
  • Projects with phases
  • Task dependencies
  • Kanban boards
  • Health & time rollup
  • Project reports
Knowledge & Data
  • Knowledge base
  • Helpful-feedback voting
  • Full-text search
  • Workbooks — custom tables
  • Compliance checklists
Automation & AI
  • Insight AI — plain English
  • REST API — multiple keys
  • Integrations & add-ons
  • Reseller program
Reporting
  • Ticket, asset & client reports
  • Contract & project reports
  • SLA breach & compliance
  • Per-audience scorecards
  • CSV & Excel export
Admin & Security
  • MFA — authenticator & SMS
  • Roles & permissions
  • Agent groups
  • Audit logs
  • Mobile apps (iOS & Android)

Not an RMM and not accounting software — Vertask focuses on the service-desk, PSA and asset/facility side, and syncs with the tools that do the rest.

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