Devices and users sync in from Microsoft Entra/Intune and LogMeIn Central, arrive already linked to the person using them, and carry their compliance state, warranty and full ticket history — so the register is accurate on the day you need it, not the day you last updated it.
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Asset registers do not fail loudly. They drift — a machine gets reimaged, someone leaves, a laptop moves desks — until the day an auditor, an incident or a renewal makes the gap expensive.
Every manual register is a snapshot. Nobody updates it when a device is reissued, so within a quarter you are making decisions from fiction.
Someone leaves and their laptop, monitor and phone are only noticed months later — if at all, and usually by finance rather than IT.
A machine fails the week after its cover lapsed, and the first anyone knew of the date was the repair quote.
The machine enrols in Intune and syncs into Vertask with its compliance state, encryption status and OS build already populated.
The device links itself to the user it is assigned to in Entra, so “who has this?” stops being a question you ask around the office.
Tickets raised against it stay attached. The warranty date sits on the record, and raises a task before it lapses rather than after.
Reassignment writes a permanent ownership-change record, so the chain of custody survives the person who made the change leaving.
One register that is actually current, with compliance and encryption visible without opening a second console.
Open the ticket and the device is right there — its history, its recovery key, its warranty, and a button to force a sync.
Warranty and lifecycle reports that say what is due for replacement, exportable when somebody asks for evidence.
No, and deliberately so. Vertask does not do remote monitoring, patching or remote control. It reads device data from Microsoft Entra/Intune and LogMeIn Central and gives you the asset register, the ticket history and the contract links around it. If you need monitoring and patching, keep your RMM — this is the layer it does not give you.
No. There is no network scanning and no discovery agent. Devices arrive by Entra/Intune sync, LogMeIn Central import, CSV import, the REST API, or by being entered directly. That is a deliberate boundary rather than a missing feature.
They are fully supported — they simply arrive a different way. CSV import handles bulk, the API handles anything programmatic, and manual entry handles the rest. Once created they behave identically: same groups, same tickets, same warranty tracking, same reports.
Yes. Reassigning a device writes a permanent record of who changed it, when, and why, surfaced as the ownership-changes report. It is designed for exactly the question that arrives after the fact.
No — assets are part of Pro at $12 per agent per month. The help desk itself is free for two agents, so a common path is to start on the free plan and switch assets on when the register matters more than the tickets.
Yes. Beyond the normal permission levels, individual assets can be shared with specific agent groups, so a team sees the estate it is responsible for and not the rest of the company’s.