An IT asset register that keeps itself current
Devices and users sync in from Microsoft Entra/Intune and LogMeIn Central, arrive already linked to the person using them, and carry their compliance state, warranty and full ticket history — so the register is accurate on the day you need it, not the day you last updated it.
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The spreadsheet was accurate the day you made it
Asset registers do not fail loudly. They drift — a machine gets reimaged, someone leaves, a laptop moves desks — until the day an auditor, an incident or a renewal makes the gap expensive.
It goes stale immediately
Every manual register is a snapshot. Nobody updates it when a device is reissued, so within a quarter you are making decisions from fiction.
Offboarding leaks hardware
Someone leaves and their laptop, monitor and phone are only noticed months later — if at all, and usually by finance rather than IT.
Warranties expire silently
A machine fails the week after its cover lapsed, and the first anyone knew of the date was the repair quote.
The register maintains itself
Microsoft Entra & Intune sync
- Devices and users import directly from your tenant — no agent to deploy
- New machines appear automatically instead of waiting to be typed in
- Devices removed from Intune are flagged rather than silently vanishing
- Each device auto-links to the user it belongs to
Live compliance & security posture
- Intune compliance state on the asset record, not in a separate console
- BitLocker encryption status, verified against escrowed recovery keys
- Defender health — real-time protection and signature freshness
- OS build, so you can see what is drifting behind
Recovery keys and device actions
- LAPS local administrator password on demand
- BitLocker recovery keys when someone is locked out
- Force an Intune sync without leaving the ticket
- Trigger a full Defender scan, or open the device straight in Entra or Intune
Connected to the actual work
- Every ticket raised against a device stays attached to it
- Assets link to their client, their site and the contract that covers them
- Warranty dates raise a task before cover lapses, not after
- Ownership changes are recorded permanently as a chain of custody
Organising a real estate
- Asset types you define — laptops, phones, monitors, licences, equipment
- Asset groups per site, per department or per client
- Lost & Found surfaces anything never filed into a group
- Per-asset access so a group of agents sees only its own estate
Getting data in and out
- CSV import for anything that is not in Entra or LogMeIn
- LogMeIn Central import for the machines you already monitor
- Thirteen built-in asset reports including lifecycle, age and warranty expiry
- CSV and Excel export, plus a REST API for everything else
A laptop, from arrival to handover
It appears on its own
The machine enrols in Intune and syncs into Vertask with its compliance state, encryption status and OS build already populated.
It finds its owner
The device links itself to the user it is assigned to in Entra, so “who has this?” stops being a question you ask around the office.
It accumulates history
Tickets raised against it stay attached. The warranty date sits on the record, and raises a task before it lapses rather than after.
It changes hands
Reassignment writes a permanent ownership-change record, so the chain of custody survives the person who made the change leaving.
Who it’s for
IT managers
One register that is actually current, with compliance and encryption visible without opening a second console.
Technicians
Open the ticket and the device is right there — its history, its recovery key, its warranty, and a button to force a sync.
Finance & procurement
Warranty and lifecycle reports that say what is due for replacement, exportable when somebody asks for evidence.
What’s included
Frequently asked questions
Is this an RMM?
No, and deliberately so. Vertask does not do remote monitoring, patching or remote control. It reads device data from Microsoft Entra/Intune and LogMeIn Central and gives you the asset register, the ticket history and the contract links around it. If you need monitoring and patching, keep your RMM — this is the layer it does not give you.
Does it discover devices on the network?
No. There is no network scanning and no discovery agent. Devices arrive by Entra/Intune sync, LogMeIn Central import, CSV import, the REST API, or by being entered directly. That is a deliberate boundary rather than a missing feature.
What about devices that are not in Microsoft?
They are fully supported — they simply arrive a different way. CSV import handles bulk, the API handles anything programmatic, and manual entry handles the rest. Once created they behave identically: same groups, same tickets, same warranty tracking, same reports.
Can I see who had a device before it broke?
Yes. Reassigning a device writes a permanent record of who changed it, when, and why, surfaced as the ownership-changes report. It is designed for exactly the question that arrives after the fact.
Is asset management on the free plan?
No — assets, and the thirteen asset reports that come with them, are part of Pro at $12 per agent per month. The help desk itself is free for two agents, so a common path is to start on the free plan and switch assets on when the register matters more than the tickets.
Can I restrict which agents see which assets?
Yes. Beyond the normal permission levels, individual assets can be shared with specific agent groups, so a team sees the estate it is responsible for and not the rest of the company’s.