The PSA Built for Small MSPs

Run your whole service desk from one place — tickets, per-client SLAs, contracts, synced assets, a branded client portal and time tracking — without the cost and complexity of an enterprise PSA.

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Five tools that have never met

The stack grew one subscription at a time

A help desk, a spreadsheet for assets, a drive for contracts, a form for requests and a calendar for renewals. Each was reasonable on its own.

The same client typed in five times

Five records, five spellings, five slightly different truths — and no answer to "everything we do for this client" that does not start with opening five tabs.

A real PSA quotes you a project

The tools built to fix this arrive with an implementation phase, a data migration and a per-technician floor. The cure is priced like a house move.

One system, not five tools

Tickets, assets, contracts, SLAs, client portal and knowledge base in a single app — so nothing lives in a spreadsheet or a second subscription.

Priced for a small shop

A genuinely free plan to start and simple per-agent pricing as you grow — no seat minimums, no implementation fee.

Assets that stay current

Sync devices and users from Microsoft Entra/Intune and LogMeIn Central, linked to the client and contract they belong to.

The report that renews the contract

Every MSP is asked to prove its value at renewal. Vertask keeps that evidence as a by-product of doing the work — one export, one row per client, no spreadsheet archaeology the week before the meeting.

What the client scorecard shows

One row per client — ticket volume and how many closed
Response met and resolution met, as a compliance percentage
Average first response and average resolution time
Breach count, so the exceptions are visible rather than buried
Total time logged against that client

Ready to hand over

Export to CSV or XLSX and drop it straight into the pack
Filter by date range, agent, priority or a single client
Every export records the filters it was run with, so the numbers are reproducible
Fifteen more ticket reports alongside it — aging, agent performance, reopened tickets

Different promises, per client

Each client gets its own response and resolution targets
Targets differ by priority, so Critical is not measured like Low
Measured against your working hours, not the wall clock
The clock starts when the ticket is raised — re-tagging it later cannot reset it

Fix it before it breaches

Warnings fire an hour before a target is missed, not after
Alerts post privately to the assigned agents on the ticket timeline
Your client is never told you missed your own SLA
Each alert fires once, so nobody learns to ignore them

Frequently asked questions

Is Vertask a full PSA or just a help desk?

Both. It is a help desk with the PSA pieces small MSPs actually use — SLAs, contracts, billing audiences, asset sync and time tracking — in one place.

Does it replace my RMM?

No. Vertask handles the service-desk and PSA side and syncs assets from your existing tools; pair it with an RMM if you need remote monitoring.

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