The PSA Built for Small MSPs

Run your whole service desk from one place — tickets, per-client SLAs, contracts, synced assets, a branded client portal and time tracking — without the cost and complexity of an enterprise PSA.

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One system, not five tools

Tickets, assets, contracts, SLAs, client portal and knowledge base in a single app — so nothing lives in a spreadsheet or a second subscription.

Priced for a small shop

A genuinely free plan to start and simple per-agent pricing as you grow — no seat minimums, no implementation fee.

Assets that stay current

Sync devices and users from Microsoft Entra/Intune and LogMeIn Central, linked to the client and contract they belong to.

Frequently asked questions

Is Vertask a full PSA or just a help desk?

Both. It is a help desk with the PSA pieces small MSPs actually use — SLAs, contracts, billing audiences, asset sync and time tracking — in one place.

Does it replace my RMM?

No. Vertask handles the service-desk and PSA side and syncs assets from your existing tools; pair it with an RMM if you need remote monitoring.

One platform for the whole IT operation

Vertask is far more than a ticket queue. Here's everything you can run in one place — no bolt-on subscriptions.

Service Desk
  • Ticketing & email-to-ticket
  • Kanban & list views
  • SLAs — response, resolution & business hours
  • Recurring & scheduled tasks
  • Canned responses
  • Time tracking & timers
  • Private internal notes
  • Attachment OCR search
IT Assets
  • Sync from Entra/Intune & LogMeIn
  • Asset groups & types
  • Installed programs
  • Lost & found
  • Manufacturers catalog
  • CSV import
Clients & Portal
  • White-label passwordless portal
  • Client groups & categories
  • Satisfaction ratings
  • Per-client IP firewall
  • Billing audiences (bill-to)
Contracts
  • Contracts & renewals
  • Renewal reminders
  • Documents & versions
  • Budget & billing period
  • Per-contract permissions
Properties & Facilities
  • Property & site records
  • Contacts & roles
  • Leases
  • Inspections
  • Linked contracts & assets
  • Property health score
  • Files & photos
Projects
  • Projects with phases
  • Task dependencies
  • Kanban boards
  • Health & time rollup
  • Project reports
Knowledge & Data
  • Knowledge base
  • Helpful-feedback voting
  • Full-text search
  • Workbooks — custom tables
  • Compliance checklists
Automation & AI
  • Insight AI — plain English
  • REST API — multiple keys
  • Integrations & add-ons
  • Reseller program
Reporting
  • Ticket, asset & client reports
  • Contract & project reports
  • SLA breach & compliance
  • Per-audience scorecards
  • CSV & Excel export
Admin & Security
  • MFA — authenticator & SMS
  • Roles & permissions
  • Agent groups
  • Audit logs
  • Mobile apps (iOS & Android)

Not an RMM and not accounting software — Vertask focuses on the service-desk, PSA and asset/facility side, and syncs with the tools that do the rest.

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