The PSA Built for Small MSPs
Run your whole service desk from one place — tickets, per-client SLAs, contracts, synced assets, a branded client portal and time tracking — without the cost and complexity of an enterprise PSA.
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Five tools that have never met
The stack grew one subscription at a time
A help desk, a spreadsheet for assets, a drive for contracts, a form for requests and a calendar for renewals. Each was reasonable on its own.
The same client typed in five times
Five records, five spellings, five slightly different truths — and no answer to "everything we do for this client" that does not start with opening five tabs.
A real PSA quotes you a project
The tools built to fix this arrive with an implementation phase, a data migration and a per-technician floor. The cure is priced like a house move.
One system, not five tools
Tickets, assets, contracts, SLAs, client portal and knowledge base in a single app — so nothing lives in a spreadsheet or a second subscription.
Priced for a small shop
A genuinely free plan to start and simple per-agent pricing as you grow — no seat minimums, no implementation fee.
Assets that stay current
Sync devices and users from Microsoft Entra/Intune and LogMeIn Central, linked to the client and contract they belong to.
The report that renews the contract
Every MSP is asked to prove its value at renewal. Vertask keeps that evidence as a by-product of doing the work — one export, one row per client, no spreadsheet archaeology the week before the meeting. The scorecard and the reports beside it are part of the Pro plan.
What the client scorecard shows (Pro)
- One row per client — ticket volume and how many closed
- Response met and resolution met, as a compliance percentage
- Average first response and average resolution time
- Breach count, so the exceptions are visible rather than buried
- Total time logged against that client
Ready to hand over (Pro)
- Export to CSV or XLSX and drop it straight into the pack
- Filter by date range, agent, priority or a single client
- Every export records the filters it was run with, so the numbers are reproducible
- Fifteen more ticket reports alongside it — aging, agent performance, reopened tickets
Different promises, per client
- Each client gets its own response and resolution targets
- Targets differ by priority, so Critical is not measured like Low
- Measured against your working hours, not the wall clock
- The clock starts when the ticket is raised — re-tagging it later cannot reset it
Fix it before it breaches
- Warnings fire an hour before a target is missed, not after
- Alerts post privately to the assigned agents on the ticket timeline
- Your client is never told you missed your own SLA
- Each alert fires once, so nobody learns to ignore them
Frequently asked questions
Is Vertask a full PSA or just a help desk?
Both. It is a help desk with the PSA pieces small MSPs actually use — SLAs, contracts, billing audiences, asset sync and time tracking — in one place.
Does it replace my RMM?
No. Vertask handles the service-desk and PSA side and syncs assets from your existing tools; pair it with an RMM if you need remote monitoring.