Free help desk software that is actually free
Two agents, unlimited tickets, no credit card and no countdown. Email-to-ticket, a branded client portal, a knowledge base and an AI assistant are in the free plan — not dangled behind a trial that expires the week you finish setting it up.
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Most “free” help desks are not
They are trials with a countdown, or free tiers that cap the one thing you cannot control — how many requests arrive. You find out which after you have moved your support address across.
The trial runs out
Fourteen days is long enough to migrate and short enough to trap you. By the time it lapses, your support address already points at it.
The tickets are capped
A free tier that limits tickets punishes you for a busy month — the exact month you can least afford to be sorting out billing.
The card is required anyway
“Free” that needs payment details up front is a trial with better marketing, and everyone recognises it.
What the free plan actually includes
Unlimited tickets, permanently
- No monthly ticket cap and no fair-use ceiling
- The limits are two agents and 100 clients — never your volume
- No expiry date and no credit card, ever, on the free plan
- Upgrade if the team grows, not because a clock ran out
Your support inbox becomes a queue
- Forward your support address and email arrives as tickets
- Replies thread back onto the right ticket automatically
- Quoted history is stripped, so threads stay readable
- Nothing answered twice, because every request has one owner
A client portal, on the free plan
- Branded with your logo, company name and support details
- Passwordless sign-in — a one-time code, nothing to reset
- Clients raise requests, follow status and search your knowledge base
- Portal users are free and unlimited; only agents use a seat
A queue that runs the day
- Kanban and list views over the same tickets
- Five priority tiers, due dates and live countdown badges
- Canned responses and task templates for the repeat work
- Recurring and scheduled tasks raised automatically
An AI assistant included free
- Ask Insight in plain English and it creates and updates records
- It answers questions about your data, not about the internet
- Works across tickets, clients and the knowledge base
- 32 requests a day on the free plan, unlimited on Pro
Findable a year later
- Full-text search across tickets and their attachments
- Text inside scanned documents and photos is read automatically
- Private internal notes stay separate from client-visible replies
- Complete history and audit trail on every request
From signing up to taking tickets
Create the account
Name and email. No credit card, no sales call, no scheduled demo before you are allowed to look at it.
Forward your support address
Point support@ at Vertask and incoming mail starts arriving as tickets, threaded and assignable.
Invite your second agent
Two agents are free. Assign work between you and the queue stops living in one person’s inbox.
Point clients at the portal
They sign in with a one-time code, raise requests and read your knowledge base — and stop ringing for status.
Who it’s for
Solo IT and consultants
A real help desk without a per-seat bill for a team of one. Two agents free covers you and whoever covers you.
Small MSPs
Multi-client from the start — every ticket belongs to a client, with a portal per account. Add assets and contracts when you need them.
Internal IT teams
One request channel for staff, with a knowledge base that answers the repeat questions before they reach you.
Included on the free plan
Frequently asked questions
Is this a free trial?
No. It is a free plan with no expiry and no card on file. Two agents, up to 100 clients and unlimited tickets, for as long as you want it. You pay only if you add a third agent or switch on one of the Pro modules.
What is the catch?
Two agents, and the Pro modules are paid. IT assets, contracts, projects, properties, workbooks and reports are $12 per agent per month. The help desk itself is not time-limited, ticket-capped or feature-crippled — we would rather tell you the boundary here than let you find it in week two.
Do my clients need paid accounts?
No. Portal users are free and unlimited on every plan. Only agents — the people doing the work — consume a seat.
Can I keep my existing support email address?
Yes. Forward it and incoming mail becomes tickets, with replies threading back onto the right one. Old mail stays where it is; new requests arrive as tickets from the moment you switch.
Is it suitable for an MSP with multiple clients?
Yes — multi-client is the default model, not an add-on. Every ticket, asset, site and contract belongs to a client, and each client gets their own portal. The free plan covers 100 clients, which is more than most small MSPs carry.
Do I need to install or host anything?
No. It is cloud-hosted, with nothing to patch or back up, plus native iOS and Android apps and Windows desktop apps against the same live data.
What happens if we outgrow the free plan?
Nothing moves. The same account continues on Pro at $12 per agent per month — unlimited clients, unlimited Insight requests, every report, and the asset, contract, project and property modules switched on. No migration and no re-implementation.