Two agents, unlimited tickets, no credit card and no countdown. Email-to-ticket, a branded client portal, a knowledge base and an AI assistant are in the free plan — not dangled behind a trial that expires the week you finish setting it up.
Get Started Free See PricingFree plan No credit card Setup in minutes
They are trials with a countdown, or free tiers that cap the one thing you cannot control — how many requests arrive. You find out which after you have moved your support address across.
Fourteen days is long enough to migrate and short enough to trap you. By the time it lapses, your support address already points at it.
A free tier that limits tickets punishes you for a busy month — the exact month you can least afford to be sorting out billing.
“Free” that needs payment details up front is a trial with better marketing, and everyone recognises it.
Name and email. No credit card, no sales call, no scheduled demo before you are allowed to look at it.
Point support@ at Vertask and incoming mail starts arriving as tickets, threaded and assignable.
Two agents are free. Assign work between you and the queue stops living in one person’s inbox.
They sign in with a one-time code, raise requests and read your knowledge base — and stop ringing for status.
A real help desk without a per-seat bill for a team of one. Two agents free covers you and whoever covers you.
Multi-client from the start — every ticket belongs to a client, with a portal per account. Add assets and contracts when you need them.
One request channel for staff, with a knowledge base that answers the repeat questions before they reach you.
No. It is a free plan with no expiry and no card on file. Two agents, up to 100 clients and unlimited tickets, for as long as you want it. You pay only if you add a third agent or switch on one of the Pro modules.
Two agents, and the Pro modules are paid. IT assets, contracts, projects, properties and workbooks are $12 per agent per month. The help desk itself is not time-limited, ticket-capped or feature-crippled — we would rather tell you the boundary here than let you find it in week two.
No. Portal users are free and unlimited on every plan. Only agents — the people doing the work — consume a seat.
Yes. Forward it and incoming mail becomes tickets, with replies threading back onto the right one. Old mail stays where it is; new requests arrive as tickets from the moment you switch.
Yes — multi-client is the default model, not an add-on. Every ticket, asset, site and contract belongs to a client, and each client gets their own portal. The free plan covers 100 clients, which is more than most small MSPs carry.
No. It is cloud-hosted, with nothing to patch or back up, plus native iOS and Android apps and Windows desktop apps against the same live data.
Nothing moves. The same account continues on Pro at $12 per agent per month — unlimited clients, unlimited Insight requests, and the asset, contract, project and property modules switched on. No migration and no re-implementation.