Multi-client ticketing with per-client targets, a branded portal, asset sync and contract renewals, at $12 per agent with no per-technician minimum. If you already run an RMM, stop paying for a second one bundled inside your PSA.
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The all-in-one platforms start near $129 per technician because monitoring is bundled in. For a three-person MSP that is a five-figure annual commitment before a single ticket is answered.
The PSA includes monitoring you already have, and the price reflects it whether you switch it on or not.
The ticket is in one tool, the device in another, the contract in a folder. Every escalation starts with reassembling the picture.
Clients ring to ask where their request got to, because there is nowhere for them to look it up themselves.
Email or portal. Quoted history is stripped, and it lands against the right client automatically.
Assign the audience at triage and that client’s response and resolution targets apply immediately, with a live countdown on the queue.
The client, their site, the device, its warranty and every past ticket on it are on one screen — not four.
Time logged against the contract, resolution recorded, history searchable. The client sees the outcome in the portal without ringing you.
Start free with two agents and 100 clients. No seat minimum to clear before the tool is usable.
Add agents one at a time at $12 each, and switch on assets, contracts and projects when you actually need them.
Share a queue with a client’s internal staff, scoped by permission so each side sees only what it should.
No. Vertask is the service-desk and PSA side — tickets, clients, assets, contracts, projects and a portal. It reads device data from Microsoft Entra/Intune and LogMeIn Central, but it does not monitor, patch or remote-control anything. Keep the RMM you have; this is the part it does not do.
Free for two agents and up to 100 clients, with unlimited tickets and no credit card. Beyond that it is $12 per agent per month, which also unlocks IT assets, contracts, projects and properties. There is no seat minimum and no annual contract.
No. You can track time against tickets and contracts and export it, but Vertask does not raise invoices or integrate with accounting software. If billing inside the PSA is a hard requirement, this is not the right tool.
Yes, through a portal branded with your logo. They sign in with just an email address — a one-time code, so there is no password to reset — and can raise requests, follow status and search your knowledge base.
No. Portal users are free and unlimited. Only agents — the people doing the work — consume a seat.
The free plan is not a trial. Two agents, 100 clients and unlimited tickets, with no expiry and no card on file. Upgrade if and when the team or the modules require it.