Every property, every request, every renewal — in one place
Vertask gives property and facilities teams a single system for tenant requests, maintenance work orders, lease renewals, site inspections and building documents — with a live health score that tells you which property needs you today.
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Managing 40 buildings out of an inbox does not scale
Requests arrive by text, email and phone. Lease dates live in a spreadsheet. Inspection forms are paper. Nobody can answer “which property needs attention right now?” without opening six things.
Requests get lost
A tenant emails one person and it never becomes a tracked job. Nothing is measurable, and nothing is auditable when it is disputed.
Renewals surprise you
A lease auto-renews or lapses because the date lived in a spreadsheet nobody opened this quarter.
Inspections stay on paper
Move-in and move-out condition reports sit in a folder, so a deposit dispute becomes one person’s word against another’s.
Built around how property teams actually work
Live property health score
- A 0–100 score per property, updated live
- Built from open and overdue jobs, warranty status and lease expirations
- “Needs attention” flags surface the property to look at first
- Triage a whole portfolio at a glance instead of opening each site
Tenant requests & work orders
- Tenants submit requests through a branded portal — no password to forget
- Every request becomes a tracked, assignable job with a due date
- Response and resolution targets per building or per client
- Full history stays attached to the property
Inspections & condition reports
- Build a checklist once, then clone a fresh copy per property
- Purpose-built for move-in, move-out, annual and ad-hoc inspections
- The master template is never altered by a completed inspection
- Export a completed inspection to CSV, XLSX or JSON
Leases & contracts
- Link leases and service agreements to the property they cover
- See what expires next quarter before it expires
- One click turns a renewal into an assigned task
- Budget vs actual spend tracking per agreement
Tenants & contacts
- A contact roster per property with roles and a designated primary
- One-click email or call from the property record
- Group contacts by organisation for multi-tenant buildings
Document & photo vault
- Categorised as Lease, Deed, Tax, Insurance, Inspection or Photo
- Drag-and-drop upload, up to 25 MB per file
- Searchable — including text read out of scanned documents and photos
- Everything filed against the property it belongs to
A tenant request, end to end
The request arrives
A tenant submits through your branded portal, or emails you and it becomes a ticket automatically — quoted replies stripped, urgency detected from the subject line.
It routes itself
The job lands against the right property, with your response and resolution targets already running and the right team assigned by default.
The work happens
Your tech sees the building, its equipment, the warranty status and every past job on that site — and can attach photos from their phone.
It closes with a record
Time logged, resolution recorded, photos attached. The property health score updates, and the whole history stays searchable against that building.
Who it’s for
Property managers
Open one screen and know which building needs you. Every request tracked, every renewal visible before it lands.
Maintenance & facilities
Turn up knowing the equipment on site, its warranty status and what was done last time. Log time and photos from a phone.
Owners & asset managers
Lease expirations, spend against budget and document trails per property — exportable when the auditor asks.
What’s included
Frequently asked questions
How do tenants submit requests?
Through a portal branded with your logo. Tenants sign in with just their email address — a one-time code is sent, so there is no password to reset. You choose what they can see, and you can restrict portal access to specific IP addresses if a client requires it.
Can I run different inspection checklists for different property types?
Yes. Build a checklist once as a workbook, then clone a fresh copy onto any property. Clones are independent, so completing an inspection on one site never alters your master template. The built-in purposes cover move-in, move-out, annual and ad-hoc inspections.
Will it tell me which leases are expiring?
Yes. Link a lease to the property it covers and its expiry feeds the property’s health score and your expiring-agreements view. When one comes due, a single click creates the renewal task and assigns it to everyone with access to that agreement.
Do my inspectors and maintenance staff each need a paid seat?
Anyone who does the work — managers, maintenance staff, inspectors — needs an agent seat, and paid plans are priced per agent. Tenants and building contacts who only raise and follow requests use the client portal, which does not consume a seat.
Can I store photos and documents against each property?
Yes — leases, deeds, tax and insurance records, inspection reports and photos, categorised per property, up to 25 MB per file. Text inside scanned documents and photographs is read automatically, so a search can find a clause or a serial number inside an image.
Does it track the equipment in each building?
Yes. HVAC units, boilers, access control, IT gear — whatever you track — can be assigned to a property, carry its own warranty date, and raise a job automatically when that warranty lapses. Every past job on that equipment stays attached to it.