Manage the Sites You Support, Not Just the Tickets

Vertask Properties turns each site into a full record — contacts and roles, leases, inspections, linked contracts and assets, files and a health score — so field-heavy IT and facilities work lives in one place.

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Every site, fully documented

Property records with contacts and their roles, files and photos — the who and what for each location, always at hand.

Leases, inspections & contracts

Track leases and recurring inspections, and link the contracts and assets tied to each property for a complete picture.

Property health at a glance

A health score per property surfaces what needs attention, and everything ties back to the tickets raised for that site.

Frequently asked questions

Is Vertask just for IT, or facilities too?

Both. The Properties module handles site records, contacts and roles, leases and inspections — so IT teams and MSPs that also cover facilities can run it all in one place.

Can I link contracts and assets to a property?

Yes — each property links its contacts, contracts, assets, files and inspections, and connects to the tickets raised for that site.

One platform for the whole IT operation

Vertask is far more than a ticket queue. Here's everything you can run in one place — no bolt-on subscriptions.

Service Desk
  • Ticketing & email-to-ticket
  • Kanban & list views
  • SLAs — response, resolution & business hours
  • Recurring & scheduled tasks
  • Canned responses
  • Time tracking & timers
  • Private internal notes
  • Attachment OCR search
IT Assets
  • Sync from Entra/Intune & LogMeIn
  • Asset groups & types
  • Installed programs
  • Lost & found
  • Manufacturers catalog
  • CSV import
Clients & Portal
  • White-label passwordless portal
  • Client groups & categories
  • Satisfaction ratings
  • Per-client IP firewall
  • Billing audiences (bill-to)
Contracts
  • Contracts & renewals
  • Renewal reminders
  • Documents & versions
  • Budget & billing period
  • Per-contract permissions
Properties & Facilities
  • Property & site records
  • Contacts & roles
  • Leases
  • Inspections
  • Linked contracts & assets
  • Property health score
  • Files & photos
Projects
  • Projects with phases
  • Task dependencies
  • Kanban boards
  • Health & time rollup
  • Project reports
Knowledge & Data
  • Knowledge base
  • Helpful-feedback voting
  • Full-text search
  • Workbooks — custom tables
  • Compliance checklists
Automation & AI
  • Insight AI — plain English
  • REST API — multiple keys
  • Integrations & add-ons
  • Reseller program
Reporting
  • Ticket, asset & client reports
  • Contract & project reports
  • SLA breach & compliance
  • Per-audience scorecards
  • CSV & Excel export
Admin & Security
  • MFA — authenticator & SMS
  • Roles & permissions
  • Agent groups
  • Audit logs
  • Mobile apps (iOS & Android)

Not an RMM and not accounting software — Vertask focuses on the service-desk, PSA and asset/facility side, and syncs with the tools that do the rest.

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