Vertask gives property and facilities teams a single system for tenant requests, maintenance work orders, lease renewals, site inspections and building documents — with a live health score that tells you which property needs you today.
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Requests arrive by text, email and phone. Lease dates live in a spreadsheet. Inspection forms are paper. Nobody can answer “which property needs attention right now?” without opening six things.
A tenant emails one person and it never becomes a tracked job. Nothing is measurable, and nothing is auditable when it is disputed.
A lease auto-renews or lapses because the date lived in a spreadsheet nobody opened this quarter.
Move-in and move-out condition reports sit in a folder, so a deposit dispute becomes one person’s word against another’s.
A tenant submits through your branded portal, or emails you and it becomes a ticket automatically — quoted replies stripped, urgency detected from the subject line.
The job lands against the right property, with your response and resolution targets already running and the right team assigned by default.
Your tech sees the building, its equipment, the warranty status and every past job on that site — and can attach photos from their phone.
Time logged, resolution recorded, photos attached. The property health score updates, and the whole history stays searchable against that building.
Open one screen and know which building needs you. Every request tracked, every renewal visible before it lands.
Turn up knowing the equipment on site, its warranty status and what was done last time. Log time and photos from a phone.
Lease expirations, spend against budget and document trails per property — exportable when the auditor asks.
Through a portal branded with your logo. Tenants sign in with just their email address — a one-time code is sent, so there is no password to reset. You choose what they can see, and you can restrict portal access to specific IP addresses if a client requires it.
Yes. Build a checklist once as a workbook, then clone a fresh copy onto any property. Clones are independent, so completing an inspection on one site never alters your master template. The built-in purposes cover move-in, move-out, annual and ad-hoc inspections.
Yes. Link a lease to the property it covers and its expiry feeds the property’s health score and your expiring-agreements view. When one comes due, a single click creates the renewal task and assigns it to everyone with access to that agreement.
Anyone who does the work — managers, maintenance staff, inspectors — needs an agent seat, and paid plans are priced per agent. Tenants and building contacts who only raise and follow requests use the client portal, which does not consume a seat.
Yes — leases, deeds, tax and insurance records, inspection reports and photos, categorised per property, up to 25 MB per file. Text inside scanned documents and photographs is read automatically, so a search can find a clause or a serial number inside an image.
Yes. HVAC units, boilers, access control, IT gear — whatever you track — can be assigned to a property, carry its own warranty date, and raise a job automatically when that warranty lapses. Every past job on that equipment stays attached to it.