Your ticket queue and your to-do list stop being two different tools. Same board, same priorities, same reports — with every task tied to the client, asset or contract it is actually about.
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A client request and an internal to-do are the same kind of record in Vertask — so the upgrade you planned and the ticket that interrupted it sit on one board, in one priority order.
Drag work across a board or run it as a list, break bigger work into phases, and sort by five priority tiers with due dates that count down live.
Link a task to the client, asset, contract, site or project it concerns — so the next person picking it up already has the history, not just a title.
Those are general task tools that know nothing about your IT work. In Vertask a task can be a client ticket, carry an SLA, link to the laptop or contract it concerns, and be raised by email from a client — while still working as an ordinary kanban board for internal to-dos.
Yes — they are one record type, which is the point. You are not copying a ticket into a task tracker or vice versa; you filter one queue by whatever you care about right now.
Yes. There is a built-in timer plus manual time entry, and hours roll up per person and per project for reporting and client billing conversations.
Yes — save any task as a template (onboarding, offboarding, a site visit) and create new work from it with the details, priority and links already filled in.
Yes. The free plan (up to 2 agents, no credit card) includes the full task and ticket queue, kanban boards, priorities, due dates and time tracking.