Your ticket queue and your to-do list stop being two different tools. Same board, same priorities and, on Pro, the same reports — with every task tied to the client, asset or contract it is actually about.
Get Started Free Compare VertaskFree plan No credit card Setup in minutes
Tickets are in the help desk and the upgrade you promised is in a note somewhere. Neither list knows the other exists, so neither is the whole picture.
Planned work has no due date, no owner and nobody chasing it. It loses to whatever arrived this morning, every single morning.
"Sort out the Henderson thing" made sense to the person who wrote it. To whoever picks it up three weeks later it is a question, not a task.
A client request and an internal to-do are the same kind of record in Vertask — so the upgrade you planned and the ticket that interrupted it sit on one board, in one priority order.
Drag work across a board or run it as a list, break bigger work into phases, break a single task into a checklist that tracks its own progress, and sort by five priority tiers with due dates that count down live.
Link a task to the client, asset, contract, site or project it concerns — so the next person picking it up already has the history, not just a title.
Those are general task tools that know nothing about your IT work. In Vertask a task can be a client ticket, carry an SLA, link to the laptop or contract it concerns, and be raised by email from a client — while still working as an ordinary kanban board for internal to-dos.
Yes — they are one record type, which is the point. You are not copying a ticket into a task tracker or vice versa; you filter one queue by whatever you care about right now.
Yes — every task has a checklist. Add items one at a time or paste a list to add them all at once, drag them into order, and tick them off as you go. A progress bar sits on the task and a count shows on its row in the queue, so you can see how far along a job is without opening it. Closing a task that still has unchecked items asks you first, and marks them skipped rather than losing them.
Yes. There is a built-in timer plus manual time entry, and hours roll up per person and per project for client billing conversations and, on Pro, for reporting.
Yes — save any task as a template (onboarding, offboarding, a site visit) with its checklist attached, then create new work from it with the steps, details, priority and links already filled in.
Yes. The free plan (up to 2 agents, no credit card) includes the full task and ticket queue, kanban boards, priorities, due dates and time tracking. Reports on that work are part of Pro.
Free plan, 2 agents Unlimited tickets, no credit card
Start free