One queue for every request, however it arrives — email, client portal or typed in by hand. Unlimited tickets on the free plan, no credit card.
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One comes by email, one by phone, one in a message to whoever the client happens to know. Only some of them get written down, and nobody can say which.
With no status and no owner, the only way to find out whether a request is in hand is to ask — so it gets chased, or answered twice, or quietly by neither person.
The fix lived in a reply that is now buried in a mailbox. The identical request arrives next month and the work starts again from nothing.
Email-to-ticket, the client portal and manual entry all land in the same list. Requests stop living in three places at once.
Every ticket carries a status, a priority and an SLA due date with a live countdown, so what is late is obvious without anyone chasing it.
A client request and an internal job are the same kind of record here, so the work you planned and the work that interrupted it sit in one priority order.
No. The free plan limits agents (2) and clients (100). Tickets are unlimited.
Yes. Each account gets a client portal where they raise requests, follow status and search your knowledge base.
No. It is cloud-hosted — nothing to install, patch or back up.
Free plan, 2 agents Unlimited tickets, no credit card
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