Free Ticketing System
One queue for every request, however it arrives — email, client portal or typed in by hand. Unlimited tickets on the free plan, no credit card.
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A request does not fail all at once
It arrives somewhere that is not a queue
One comes by email, one by phone, one in a message to whoever the client happens to know. Only some of them get written down, and nobody can say which.
Nothing says it is being dealt with
With no status and no owner, the only way to find out whether a request is in hand is to ask — so it gets chased, or answered twice, or quietly by neither person.
It closes without leaving anything behind
The fix lived in a reply that is now buried in a mailbox. The identical request arrives next month and the work starts again from nothing.
Three ways in, one queue out
Email-to-ticket, the client portal and manual entry all land in the same list. Requests stop living in three places at once.
Statuses, priorities and due dates
Every ticket carries a status, a priority and an SLA due date with a live countdown, so what is late is obvious without anyone chasing it.
Tickets and to-dos on one board
A client request and an internal job are the same kind of record here, so the work you planned and the work that interrupted it sit in one priority order.
What's included
Frequently asked questions
Is there a limit on tickets?
No. The free plan limits agents (2) and clients (100). Tickets are unlimited.
Can clients submit and track their own tickets?
Yes. Each account gets a client portal where they raise requests, follow status and search your knowledge base.
Do I have to host anything?
No. It is cloud-hosted — nothing to install, patch or back up.