IT Ticketing System for Small Business
For the IT team still working out of a shared mailbox. Every request from staff gets an owner, a status and a due date — so nothing is fixed twice and nothing is forgotten.
Get Started Free Compare VertaskFree plan No credit card Setup in minutes
Three things an IT inbox does every week
Two of you fix the same problem
Both saw the email, both assumed the other had not, and both turned up at the same desk. Nothing in the mailbox was going to stop that.
One gets marked read and never comes back
Read is not the same as handled, but the mailbox treats them identically. The request drops off the first screen, and the next you hear of it is a complaint to your manager.
“Any update on my laptop?”
Staff cannot see where their request is, so they ask — by email, by chat, in person — and every chase is another interruption on top of the work itself.
Someone owns every request
Assign a ticket and it is visibly somebody’s job, with a due date, so nothing is fixed twice or not at all.
Staff can see where things stand
Requesters track their tickets in a passwordless portal and get your replies by email, so “any update?” stops arriving.
The history follows the request
Replies, internal notes, attachments and status changes stay on the ticket, and full-text search covers attachments too, so "what did we do last time" takes seconds.
What's included
Frequently asked questions
Can we keep using our IT support email address?
Yes. Forward it and incoming mail becomes tickets, with replies threading back onto the right one automatically.
Can staff submit requests without another password?
Yes. The portal uses passwordless email sign-in, so staff raise and track requests with nothing new to remember.
Is it hard to move off a shared inbox?
No — most IT teams forward the address and work the queue from day one. Old mail stays where it is; new requests arrive as tickets.
What does it cost?
Free for 2 agents and up to 100 users raising requests, with unlimited tickets. Pro is $12 per agent per month and removes the user limit.