Free MSP Help Desk Software

Ticketing, a white-label client portal, a knowledge base and an AI assistant — free to start, no credit card. Purpose-built for lean IT teams and small MSPs.

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Free forever    No credit card    Setup in minutes

Ticketing that just works

Email-to-ticket, canned responses, SLA due dates and a timer. Nothing falls through the cracks.

A portal your clients will use

A secure, branded portal where clients submit requests, track status and search your knowledge base.

AI you drive in plain English

Ask Insight AI in plain language and it creates tickets, updates records and resolves requests — whatever you tell it to do.

What's included

Ticketing & email-to-ticket
Kanban & list views
SLA due dates & live badges
Recurring & scheduled tasks
Canned responses
Time tracking & timers
Private internal notes
Attachment OCR search
White-label client portal
Knowledge base

Frequently asked questions

Is Vertask really a free help desk?

Yes — the free plan (up to 2 agents, no credit card) includes ticketing, knowledge base, client management and Insight AI.

Can my clients submit tickets?

Yes. Every account gets a white-label client portal where clients submit and track requests and search your knowledge base.

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