Type

Priority

This gives you an opportunity to edit the information before the ticket is created.

Sharing Photos

When you share a photo to Vertask, the photo is attached to the ticket's comment thread.

This is useful for things such as:

• Photos of equipment or property

• Screenshots

• Photos of issues that need attention

• Visual documentation related to a ticket

Sharing Files

You can also share files directly to Vertask.

The Share Extension supports files up to 25 MB. Files larger than 25 MB cannot be uploaded.

Upload Progress

When you submit shared content, Vertask displays upload progress so you can see that your content is being sent.

You'll also receive confirmation when the ticket has been successfully filed or if the upload fails.

Sign In Before Sharing

You need to be signed in to Vertask before you can file a ticket through the Share Extension.

If you aren't signed in, Vertask lets you know before you spend time filling out the ticket.

Example

Imagine you're browsing a website and find something that needs attention.

Instead of copying the URL and opening Vertask manually:

Safari → Share → Vertask → Review ticket → Submit

The webpage or link can be sent directly to Vertask, where you can add the necessary ticket details and submit it.

Quick Way to Capture Work

The Share Extension is especially useful when you're already working in another app and want to turn something you find into a Vertask ticket.

Tip: Look for the Share button whenever you have text, a link, webpage, photo, or file that needs to become a Vertask ticket.

Vertask widgets let you see your ticket workload directly from your iPhone or iPad Home Screen—without opening the app.

Widgets can show ticket counts, individual tickets, and due dates. Tap a count or ticket to jump directly into Vertask.

What can the widget show?

Depending on the widget size, you can see:

• Ticket counts by status

• Individual tickets

• Due dates

• Your current Vertask workload

Available widget sizes include:

• Small

• Medium

• Large

• Extra Large on iPad

Larger widgets can display more information.

Add a Vertask Widget

On your iPhone or iPad:

1. Touch and hold an empty area of the Home Screen.

2. Tap Add Widget (+).

3. Search for Vertask.

4. Select the widget size you want.

5. Tap Add Widget.

6. Move the widget to your preferred location.

7. Tap Done.

Interact with the Widget

The widget isn't just for viewing information—you can use it to jump directly to the relevant part of Vertask.

Tap a ticket

Tap any ticket shown in the widget to open that ticket in Vertask.

Tap a ticket count

Tap a status count to open the corresponding filtered ticket list.

For example, tapping an Overdue count takes you to your overdue tickets.

Widget Sizes

Small

The Small widget provides a quick overview of your ticket counts along with a selection of tickets.

Medium

The Medium widget provides more space for ticket information and includes ticket counts alongside your workload.

Large

The Large widget provides a more detailed view of your workload, including multiple tickets and their due dates.

Extra Large — iPad

On supported iPads, the Extra Large widget uses the additional screen space to display tickets across two columns.

Your Information Stays Up to Date

Vertask widgets automatically refresh periodically so the information on your Home Screen stays current.

The widget may also display cached information when a fresh update isn't immediately available. This helps prevent the widget from simply appearing blank while waiting for an update.

Your Tickets Are Kept Separate

Widget information is associated with the currently signed-in Vertask account.

When you sign out, or when the account credentials are no longer valid, the cached ticket information is cleared. This prevents tickets from a previous account from remaining visible on the Home Screen.

Text Size and Accessibility

Vertask widgets adapt to the text size you've selected on your device.

If you use a larger text setting, the widget automatically adjusts the amount of information it displays rather than cutting off or overlapping text.

Quick Access to Your Workload

With a Vertask widget on your Home Screen, you can quickly:

• See how many tickets you have

• Check your open tickets

• Spot overdue work

• See upcoming due dates

• Open a ticket

• Open a filtered ticket list

Tip: Add a widget to your Home Screen for a quick view of your Vertask workload throughout the day.

You can use Siri to manage Vertask tickets without opening the app. Siri can create tickets, check ticket status, update tickets, add comments, set due dates, and more.

Simply say “Vertask” in your request so Siri knows you want to use Vertask.

What can I ask Siri to do?

Create a Ticket

Create a new Vertask ticket using your voice.

Try saying:

• “Create a Vertask ticket”

• “Create a Vertask task”

• “New Vertask ticket”

• “Add a Vertask task”

• “Create a new ticket in Vertask”

Siri will ask you for the information needed to create the ticket, including:

• Title

• Details

• Type

• Priority

Check How Many Tickets You Have

Ask Siri for a count of your tickets by status.

Try saying:

• “How many Vertask tickets are open?”

• “How many Vertask tickets are on hold?”

• “How many Vertask tickets are overdue?”

• “How many Vertask tickets are closed?”

• “Do I have any open Vertask tickets?”

• “Check overdue in Vertask”

Open a Ticket

Ask Siri to find and open a Vertask ticket.

Try saying:

• “Open a Vertask ticket”

• “Show me a Vertask ticket”

• “Find an open Vertask ticket”

• “Open an overdue Vertask ticket”

• “Take me to a Vertask ticket”

You can identify a ticket using its ticket number or, where supported, words from its title.

Check a Ticket's Status

Find out the current status of a ticket without opening it yourself.

Try saying:

• “Check a Vertask ticket”

• “Vertask ticket status”

• “What is the status of a Vertask ticket?”

• “Check on a Vertask ticket”

• “How is a Vertask ticket doing?”

Change a Ticket's Status

Update a ticket's status using Siri.

Try saying:

• “Put a Vertask ticket on hold”

• “Reopen a Vertask ticket”

• “Set a Vertask ticket status”

• “Set a Vertask ticket to closed”

• “Mark a Vertask ticket as open”

Available statuses are:

• Open

• On hold

• Closed

Resolve a Ticket

Add a resolution to a ticket and optionally close it.

Try saying:

• “Resolve a Vertask ticket”

• “Mark a Vertask ticket resolved”

• “Mark a Vertask ticket fixed”

• “Resolve and close a Vertask ticket”

Siri will ask for the resolution information and whether the ticket should also be closed.

Add a Comment

Add a note or comment to an existing ticket.

Try saying:

• “Comment on a Vertask ticket”

• “Add a note to a Vertask ticket”

• “Add a comment to a Vertask ticket”

• “Leave a note on Vertask”

• “Update a Vertask ticket”

Close a Ticket

Mark a ticket as completed.

Try saying:

• “Close a Vertask ticket”

• “Mark a Vertask ticket done”

• “Mark a Vertask ticket complete”

• “Finish a Vertask ticket”

• “Complete a Vertask ticket”

Set or Change a Due Date

Give a ticket a due date or move its existing due date.

Try saying:

• “Set a Vertask ticket due date”

• “Schedule a Vertask ticket”

• “Reschedule a Vertask ticket”

• “Change a Vertask ticket due date”

• “Give a Vertask ticket a due date”

List Your Tickets

Ask Siri to read or show your Vertask workload.

Try saying:

• “What Vertask tickets are open?”

• “Which Vertask tickets are overdue?”

• “List my open Vertask tickets”

• “Show me my Vertask tickets”

• “What is on my Vertask list?”

• “What am I working on in Vertask?”

You can ask for tickets by status:

• Open

• On hold

• Overdue

• Closed

Finding a Specific Ticket

For ticket-related commands, you can generally identify a ticket using either its ticket number or a few words from its title.

For example:

“Check Vertask ticket 42.”

or:

“Open the Vertask ticket about boiler service.”

Ticket numbers can be spoken in several ways, such as “42,” “ticket 42,” or “number 42.”

Siri, Shortcuts, Spotlight, and the Action Button

Vertask integrates with Apple's system features so you can access supported actions in several ways:

• Siri — use supported commands with your voice.

• Shortcuts — add Vertask actions to your personal shortcuts and automations.

• Spotlight — search for Vertask actions from your iPhone or iPad.

• Action Button — access Vertask shortcuts on supported iPhone models.

Some Vertask actions are available through Shortcuts, Spotlight, and the Action Button even when they don't have a dedicated spoken Siri phrase.

Tips for Using Siri

• Say “Vertask” when asking Siri to perform an action.

• Be specific about what you want to do, such as “open,” “check,” “close,” or “list.”

• When working with a specific ticket, provide its ticket number or a few words from its title.

• Siri may ask follow-up questions when additional information is needed.

Quick Reference