Working on an IT helpdesk, you often have users with access to services or using various IT assets you will need to support for them. Being able to keep track of users and what they have becomes important, and sometimes critical, the bigger the user base becomes.
Vertask allows you to create profiles for your users, where you can enter their contact information and the assets they own. You can then see previous tasks your users were a part of, and keep track of their requests. In fact, you can even allow them to create and follow requests using the built-in Self-service Portal.
You can quickly import a CSV formatted list of your users or create as many as you like in just a few clicks.