TICKETING

Our helpdesk system allows your users to quickly create tickets, helping to streamline requests coming into your support department. Your users can quickly create and update tickets by signing into their own Client Dashboard or by sending an email. 

Client Dashboard

Easily enable or disable dashboard access. When enabled, users can access their dashboard by signing in with their email. Here, they can create, update, and close their requests, as well as see assets that are assigned to them.

Email 2 Task

Configure an email for your users to send their requests, forward those emails to our ticketing system, and you're ready. Users will get updates as comments are added to their tickets by agents, and be able to reply right from their email.

As users create requests via their dashboard or by sending an email, the requests are assigned to your agents in the form of a task, based on your predefined configurations.