Frequently Asked Questions About Vertask
Is there a free task management app for small teams?
Yes. Vertask is free forever for small teams — up to 2 agents with full task management and knowledge base included. No credit card required. Pro plans start at $6/agent/month when your team is ready to grow, with no hard cap on users.
What is the easiest task management software to use?
Vertask is built with no learning curve. Most teams are creating and assigning tasks within minutes of signing up — no training, no onboarding calls, no setup headaches. It's designed to feel obvious from day one, and adds depth as your team grows.
Can Vertask be used as help desk software for small businesses?
Yes. Vertask works as a complete help desk solution for small businesses — with task management, a client self-service portal, email-to-task, canned responses, a knowledge base, and asset tracking all in one platform. It scales from a 2-person team to a full support operation on Pro.
Does Vertask work for IT ticketing and help desk teams?
Yes. Vertask includes everything IT teams need: a task and ticketing system, asset management with Microsoft Entra and LogMeIn Central integrations, a searchable knowledge base, AI-powered search, and a client self-service portal. It's a free IT help desk that grows with your team.
Can small teams start free and upgrade when they're ready?
Yes. The free plan has no time limit — it's free forever. When you're ready, Pro plans unlock asset management, projects, contracts, integrations, unlimited AI searches, and unlimited users. Your data and history come with you, no migration needed.
How many users can I have on Vertask?
The free plan supports 2 agents. Pro plans are billed per agent with no hard cap on total users — so whether you're a team of five or a support department of fifty, Vertask scales with you without forcing you to upgrade your entire pricing tier.
Does Vertask have AI features?
Yes. Insight AI is built directly into Vertask. It drafts responses, searches your knowledge base using plain language, and surfaces solutions from past tasks — so your team resolves work faster without switching between tools or starting from scratch on every reply.
Can clients submit and track their own support requests?
Yes. Vertask includes a self-service client portal where clients can submit requests, track task status, and search your knowledge base on their own — reducing inbound follow-up for your team and giving clients a more professional support experience.
Can I use Vertask as a personal task manager?
Yes. Vertask works great for individuals — the free plan is fully functional for solo use, with task management, a personal knowledge base, and Insight AI built in. You don't need a team to get real value out of it.
Is Vertask good for freelancers and consultants?
Yes. Freelancers and consultants use Vertask to track client work, manage deliverables, document processes, and stay organized — without paying for bloated enterprise tools. The free plan handles solo work entirely, and it grows with you if you ever bring on help.