Disable or delete an agent Last updated: Aug 16, 2026

Remove an agent's access without deleting them, or delete them entirely.

1. Go to Settings > Agents and open the agent.
2. Under Other Options, tick Disable user to block sign-in — they will need to revalidate their email if re-enabled.
3. Or click Delete next to Delete agent to remove them permanently.
4. Disabled agents appear under the Disabled tab on the Agents page.

Disabling or deleting an agent frees the licence seat they were using.