Add or remove agents in a group Last updated: Aug 16, 2026

Manage which agents belong to an agent group.

1. Go to Settings > Agent Groups and click Edit on the group, then select the Members tab.
2. To add an agent, type a name in the Search for a admin box, click Search, and add them from the results.
3. To remove an agent, click Remove next to their name.

Agent groups are used for assigning tickets and controlling access, so keep membership current.