Billing Audience Last updated: Sep 10, 2022

Similar to tags, billing audience allows you to group tasks together so you can easily find and identify them later, as well as run reports and provide insight on how much time was spent on tasks for that group or audience. 

• In the workspace, navigate to Settings > Billing Audience
• Now, "New" on the top right, and enter the name of the audience.
• Now, make sure the status next to your new audience is set to "enabled"

You can also add service level agreement details to automate the due date for tasks and tickets created for and by this audience. You can also search by an audience later when searching your tasks.