Service level agreements (SLA) Last updated: Sep 10, 2022

Vertask allows you to set service level agreements (SLA) on tasks based on priority.

To configure SLA, you first need to create a Billing Audience. A billing audience would be something like a company name, a group or team name, or something to identify with whom the SLA info is associated.

• In the workspace, navigate to Settings > Billing Audience
• Now, "New" on the top right, and enter the name of the audience.
• Now, make sure the status next to your new audience is set to "enabled", and next to the audience you create, click the gear
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• Now, configure the SLA for each priority and save
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Now, when you create a task, simply add a billing audience and set the priority for the task/ticket. The due date will automatically be selected based on the predefined SLA. Changing the priority of the task at a later date automatically updates the due date until the task is resolved.