Let clients rate their support when a ticket closes Last updated: Sep 26, 2026

Let clients rate the support they received on a 1–5 star scale when their requests close. It's a simple way to see how clients think your team is doing.

1. Go to Settings > Clients.
2. Under Client requests, turn on Allow clients to rate their support.

When a ticket is resolved, the client can rate it from the self-service portal using Rate This Support.