Send survey to clients to rate their support when ticket close Last updated: Mar 9, 2022

If you have many agents, you can allow clients to rate the support they received using a 5-star rating system whenever tickets close. Some people like to know how the client thinks they're doing, and this helps them do so.

Navigate to Settings > Clients

• Scroll down to "Allow clients to rate their support" and enable the feature using the slider.