Run task and SLA reports Last updated: Sep 27, 2026

1. Expand Tasks in the left nav and click Reports.
2. Optionally set filters: From / To dates, Audience, Agent, Type (Requests or Tasks), and Priority. Click Reset to clear them.
3. Next to a report, click View to open it, or CSV / XLSX to download it. Filters apply to both.

Available reports

• Open Task Aging: open items bucketed by age.
• Volume by Status: Open / On Hold / Resolved.
• Open by Priority and Open by Assigned Agent.
• Volume by Client: items per client / requester.
• Created vs Resolved: weekly counts with net change (last 12 weeks by default).
• SLA / Due-Date Compliance: on time vs late, and open items past due (on-hold tasks excluded).
• First-Response SLA: how often first response beat the target, and what's overdue now.
• Per-Audience SLA Scorecard: one row per audience; good for monthly client or QBR reporting.
• Agent Performance: assigned, closed, open, average response and resolution times, and SLA breaches.
• SLA Breach Detail: every task that missed a target, with how far over.
• Open Past Due — Detail: open tasks past due, most overdue first.
• Oldest Open Tasks: the stand-up worklist.
• Busiest Days & Hours: when tasks arrive, by day and 4-hour block.
• Reopened Tasks: tasks closed and later reopened.