Customize task resolutions Last updated: Aug 16, 2026

Resolutions are the closing reasons agents choose from when a task or ticket is closed — for example Resolved, Cancelled, Duplicate, Hardware Failure, or Unresolved.

To manage them, navigate to Settings > Resolutions.

Click Add New to create a resolution with a name, color, and description. Vertask ships with a set of common resolutions that you can adjust to fit your workflow.

When closing a task (click the status at the top of the task), agents pick one of these resolutions in the Status Update window — so you will always know the outcome of a ticket.