Set up Email to Task (email to ticket) Last updated: Sep 26, 2026
Step 1: Forward your mailbox
Forward email from your mailbox to [email protected]. Use a forward, a mailbox rule, or a transport rule to send all emails or only the ones that match your rule.
Step 2: Add the address in Vertask
- Go to Settings > Email to Task.
- Open the New tab, enter the email address you are forwarding, and click Configure.
- A verification link is sent to that address. Click it to verify ownership.
Step 3: Confirm and test
Open the address under Configured Emails and check that Status shows VERIFIED. Then send a test email to the address.
Step 4 (optional): Options
- Name, Department, and Details
- Permission: agents or groups the tickets are assigned to
- Enable processing
- Auto-create clients: create the sender as a client
- Invite auto-created clients to portal
To remove the setup, click Delete config. Having trouble? See Email to Ticket Troubleshooting. To block specific senders, see Block spam senders with the Client Firewall.