Client self-service portal temporarily blocked Last updated: Sep 28, 2022
This is an error from the login screen of the client self-service portal. This means the admin of the account has the self-service portal disabled.
Below are directions for an agent with permission to manage the company to enable this feature.
- Navigate to Settings
- Click on Security
- Scroll down to Client Portal IP Restriction
- Here, you have two solutions.
- Toggle the option to 'Allow All IPs'. This will allow clients to log in from anywhere.
- Disable the 'Allow All IPs' option. You will then need to enter the IP of the places you want to allow access to the portal. To see your IP, check here.
- Here, you have two solutions.