Support Feedback (client rating) Last updated: Oct 2, 2021

Client Rating allows your to let users rate agents' support when a task or ticket is resolved. This is great for helpdesks and customer service-focused companies. It helps an agent gauge where they are in contrast to the rest of the Agents.

This can be turned on/off by going to Settings > Clients / Self-service portal. There, scroll down to 'Allow clients to rate their support'.

Now, whenever a ticket is resolved, the client can rate their overall support in the self-service portal.