Clients are not receiving emails or notifications Last updated: Feb 7, 2021

In order for clients to receive email notifications and ticket updates, they must be active.

To activate their account, go to the client's profile by expanding Clients on the left nav, then clicking on Clients.

From here, click on the client, and in their profile attributes, click Send Invite on the top of the page.

Once the invite is sent, they will need to click the activation link they receive to verify their email. The invite is sent immediately.