Show full replies in email notifications Last updated: Feb 7, 2021

When you add comments to a task, active agents and clients assigned to the task and have their notifications turned on will get an email.

Normally, the entire comment is in the email notification, however, there may be cases where you want to keep all content in the ticketing system to prevent users from storing ticket data in their inbox. So instead of seeing the reply, they simply get an email letting them know a comment was added, with a link to the task for them to sign and view it in their Vertask portal.

Since this setting applies to the entire account, the account holder can sign into their admin portal, then go to Settings > Security. Here, they can enable or disable full comments in email notifications by toggling the Detailed Emails switch.