How to stop notifications to a client Last updated: Sep 26, 2026

There are cases where you may not want to send notifications to your clients. Here are the options.

When you create the client

On the New Client form, set Send Invitation to No. The client won't get a welcome email and stays inactive. Inactive clients are not sent emails.

Only when you add comments

When you post a comment on a task, check Internal so only agents can see it.

If you can manage the task, you can also open the task's Misc tab and turn on Block client(s) from viewing task.

Block the client

Open the client, click Options (top right), and choose Block client. Keep in mind a blocked client can't sign in to the self-service portal to follow their requests.