Vertask now runs in four languages. Every screen of the agent app and every screen of the client portal is available in English, Spanish, Simplified Chinese and Hindi. Each person can also pick their own, independently of everyone else in the workspace.
The languages went on for all customers on 12 September 2026. There is nothing to install, nothing to buy and nothing to switch on: the option is already in your account.
The four languages
- English
- Español — neutral Latin American wording
- 简体中文 — Simplified Chinese
- हिन्दी — Hindi
These are not machine-translated overlays bolted onto an English page. The interface text ships with the product: menus, buttons, forms, confirmations, error messages, email subjects and push notifications, plus dates, numbers and relative times formatted for the language you chose.
Agents: choose your own language
Open Account → My Language, pick a language, and save. The choice is stored on your account, so it follows you to every device and every browser you sign in from — phone, desktop, and the mobile apps, which render the same screens.
Leaving the setting on Company default means you follow whatever your workspace administrator has set. If they change it later, you change with them.
Administrators: set the workspace language
Under Administration → Workspace there is a new Language card. The workspace language decides three things:
- what agents who have not picked their own language see;
- the language of emails sent to clients who have not picked their own;
- the language of the tasks and notes Vertask itself writes for your workspace.
Changing it reaches agents who are already signed in within about a minute — nobody has to log out and back in. The change is written to your audit log.
Clients get their own choice too
The client portal is fully translated, from the sign-in page to the request timeline. Clients set their language under My Account → Language; until they do, they follow your workspace default.
The sign-in pages have no session to read, so they follow the language the visitor last saved, and otherwise the language their browser asks for. The sign-in code email arrives in that same language.
One event, several languages
Notifications are written per recipient, not per event. When a client opens a request, the client reads the confirmation in Hindi while the assigned agent reads the notification in Spanish and a second agent reads it in English — each in their own words, too: clients see request where agents see task.
Dates, numbers and money
Formatting follows the language, not the server. Spanish dates read 16 de septiembre, Chinese 9月16日, Hindi 16 सितंबर. Hindi uses Indian digit grouping. Date pickers and the rich-text editor are translated as well. Billing stays in USD, shown as US$ outside English.
What stays in the language it was written in
Vertask translates the product, not your content. Task and request titles, comments and replies, knowledge base articles, contract text, and the names you give categories, tags, teams, groups and your workspace all stay exactly as they were typed. That is deliberate: a support thread should read the way the people in it wrote it.
Try it
Pick a language under Account → My Language, click through a few screens, and switch back if it is not for you — nothing about your data changes. If you find a phrase that reads awkwardly in your language, report it at [email protected].
